ANALYSIS OF STAKEHOLDER MANAGEMENT IN PUBLIC CONSTRUCTION PROJECT DELIVERY IN ABUJA, NIGERIA
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ABSTRACT
The structure of the Nigerian construction industry is very complex in nature and consists of a wide range of different parties. Despite involvement of all stakeholders on construction projects in the study area projects still encounter challenges in terms of performance due to poor stakeholder management. The aim of this study is to analyze stakeholder management in construction projects in Abuja, with the view to improve construction projects performance. This study identified and examined barriers to stakeholder management in construction projects, determined stakeholder management critical factors influencing successful delivery of construction projects, and examined tools used in stakeholder management and also analyses the response strategies to stakeholder dispute. The study employed a mixed method (qualitative and quantitative) research design approach through semi- structured interviews and questionnaire. 30 construction professionals interviewed were purposively selected based on their experience. Content analysis was used to analyze information gotten from them. The study identified 25 barriers affecting stakeholder management and 14 critical factors influencing successful stakeholder management. 4 tools used in stakeholder management were mentioned and 23 dispute resolution methods were identified through interviews carried out. CSFs, barriers and tools frequency were ranked using relative importance index method (RII). Results from the interviews and the questionnaires were combined and “Poor knowledge of stakeholder management procedure” and “lack of proper stakeholder management procedures” were the more significant barriers affecting stakeholder management. Effective Communication emerged the highest ranked critical factor for successful stakeholder management. The study further posited that project meetings and communication planning are the most common techniques of stakeholder management, while stakeholder analysis and mapping were the most effective. Also dialoguing and negotiating are the major response strategies to stakeholder disputes. The study concluded that despite the informational knowledge and responses concerning the importance of effective SM, there is almost no SM implementation process as prior presented in related literature. Therefore, there is need to pay special attention to the barriers and the study recommends appropriate strategies one of which is appropriate stakeholder analysis and engagement process within consulting project management firms managing project stakeholders
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